Building partnership between the customer and training team
- Built a sense of caring partnership between the customer and the training team.
- Maximize engagement with the brand during medical product launch
- Rich customer-centered experience ranging from basic diabetes management using an insulin pump to comprehensive OmniPod use education and training
- 10x reduction in cost of in-person product training and customer support
- 2x increase in efficiency of new customer onboarding during insulin pump system launch